FAQ Donating

FAQ Donating

When will I receive a receipt for my donation?

If your gift was a one-time donation, you’ll receive an official printed acknowledgment/tax receipt in the mail roughly 3-4 weeks from the date of your gift.

If you donated online, you’ll receive both an email confirmation and an official printed acknowledgment/tax receipt.

If you’re a member of our Field Partner program, giving monthly via direct withdrawals from your credit card or bank account, you’ll automatically receive a tax receipt for your total annual contributions at the end of each fiscal year (typically during the last week of January/first week of February).

If you made a contribution of stock, your gift came to us without your contact information. To make sure we can thank you and document your donation, please send an email with your name, address, and the details of your stock gift to donate@mercytreeintf.org.


When will the recipient of my tribute gift receive notification?

It can take up to four weeks for your recipient to receive notification by mail. If it has been longer than four weeks, please send an email to donate@mercytreeintf.org.


What is your Employer Identification Number (EIN)?

Our Federal Identification Number, also known as the Employer Identification Number (EIN), is 80-0192876.


How do I update my monthly Field Partner monthly giving financial information?

If your monthly gift is charged to a credit or debit card, call us at 926-864-3770 and we can quickly update your information. We’re available 9 am to 6 pm, 7 days a week.

For your security, if your monthly gift is withdrawn from your checking account, we need a voided check from your new account and a signed note authorizing this change. You can scan and send to donate@mercytreeintf.org, the attention of “Donor Services,” or by mail to:

Mercytree International Foundation

5050 Roberts J Mathews Pkwy. Suite 500

El Dorado Hills, Ca 95762


Can I limit the amount of mail I receive?

Absolutely. We understand that some people would prefer limited mailings—whether it be quarterly, once a year, or none at all. Just let us know what your preference is by sending an email including your name and address to donate@mercytreeintf.org.

Please note that due to our mail production schedule which is planned many weeks in advance, it may take up to 6-8 weeks for your request to take effect.


How can I contact you?

Please see our donors page. You can also contact us about any other issue via our general contact info.


Will you share my contact information with any other organizations?

We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. However, in order to enhance our solicitation strategies and reduce our fundraising costs, Mercytree International Foundation exchanges portions of our mailing list with select non-profit organizations. If you prefer not to have your personal information disclosed in this manner, please contact our Donor Services Department at donate@mercytreeintf.org call us at 925-864-3770 or send postal mail to Mercytree International Foundation,

Attn: Donor Services

Mercytree International Foundation

5050 Roberts J Mathews Pkwy, Suite 500

El Dorado Hills, Ca 95762

For more information, please see our privacy policy.


Financial Accountability

Is Mercytree International Foundation a 501(c)(3) nonprofit organization? Is my donation tax-deductible?

Yes. Mercytree International Foundation USA, Inc. is recognized as tax-exempt under section 501(c)(3) of the Internal Revenue Code. 100 percent of your donation is tax-deductible.

Our Federal Tax ID number or Employer Identification Number (EIN) is 80-0192876. If you’d like to learn more, visit our Financial Information page.


Where does Mercytree International Foundation fund come from?

All of our funds will be raised through private contributors, such as individuals, foundations, and corporations. Private support is essential to our ability to maintain our independence and neutrality. This support will make it possible for us to complete our projects and provide life-saving medical care, even in the most remote part of Africa.

In the interests of maintaining our independence and neutrality, Mercytree International Foundation will limit government funding to less than 30 percent of total funds raised. We strive to keep this figure as low as possible.

There is also a corporate gift acceptance policy to protect our independence, neutrality, and impartiality. Because of potential conflicts with our medical humanitarian work, we do not accept contributions from corporations or industries whose core activities may be in direct conflict with—or jeopardize—the goals of our medical humanitarian work, or in any way limit Mercytree International Foundation’s ability to provide health assistance and other services.

Read more about our Corporate Gift Acceptance Policy or view our Annual Report.


What percentage of my donation goes to program activities?

Mercytree International Foundation strives to operate efficiently and to minimize fundraising and administrative costs. We’re proud of the way we spend donor funds: Mercytree International Foundation allocates more than 90 percent of raised funds to program activities. Maintaining this standard is a high priority.

Mercytree International Foundation also meets the standards of watchdog agencies.


Can I donate supplies as an in-kind donation?

Yes, we do accept in-kind gifts like medical equipment, drugs, medical transport vans, ambulance, mobile clinic busses, computers, multi-Media equipment or other materials for our operations. We are not accepting in-kind donation like medical equipment, and drugs at the moment, until the medical center is ready.

For information on list of In-Kind Gift, visit http://mercytreefoundation.org/support-us/in-kind-gifts/.


Can I donate in a currency other than US dollars?

Yes, you may be able to make donations in your local currency. You can donate by credit card online.


Can I hold a fundraiser for Mercytree International Foundation?

Yes! Fundraising events are a great way to raise awareness and support for our medical work and other services. For more resources and information on how to organize a fundraiser for Mercytree International Foundation, visit fundraise for us page or read our FAQ on fundraising for us.

If you’d like to speak to our fundraising staff about an event, contact us at 926-864-3770 or fundraise@mercytreeintf.org.


Can I give a donation in honor or memory of someone?

Yes. You can give a tribute donation in memory of someone, or to commemorate a holiday, birthday, wedding, or other special occasions. Once you make your request, a letter or email confirmation will be sent to your chosen gift recipient. Please note that it can take up to four weeks for a tribute notification letter to arrive. If you’re looking for a quicker notification of your gift, sending a contribution via e-card is your best bet


Can I give through a Donor-Advised Fund?

Absolutely. Visit our page on donor-advised funds for more details.


Can I make a gift of stock?

Yes. In fact, gifts of stock are one of the most advantageous ways to donate to Mercytree International Foundation. You can give appreciated stocks to Mercytree International Foundation simply by transferring them into our account. The total value of the stock upon transfer is tax-deductible, and you don’t have to pay any capital gains taxes on the appreciation.

Visit our stock donation page for more detailed information.


Does Mercytree International Foundation have a Major Giving program?

Mercytree International Foundation’s Major Gifts program considers anyone giving a total of $5,000 or more within one calendar year to be a major donor. To learn more about the benefits of this program, please visit our major giving page.


Does Mercytree International Foundation offer planned giving?

Mercytree International Foundation has a wide range of planned gift options for you to choose from, including bequests, charitable gift annuities, charitable trusts, and retirement assets. Making a planned gift to Mercytree International Foundation helps ensure our ability to execute projects.

Visit our Leave a Legacy page for more information on your options. You can also contact us at 925-864-3770 or partners@mercytreeintf.org.


How do I join Mercytree International Foundation Field Partner monthly giving program?

As a Field Partner, you provide ongoing support to our teams in the field with a monthly gift. This sustaining gift is automatically transferred from a credit card or bank account and can be adjusted or suspended at any time. No matter the amount, you can be confident that your sustaining support will have a serious impact: Knowing we can count on receiving your gift every month to keep our programs doing.

You can register to become a Field Partner monthly donor online, by mail, or by phone. For more information, please visit our Field Partners page.


Will Mercytree International Foundation accept a matching gift from my company?

If you or one of your family members works for an organization with a matching gift program, you can double or even triple the impact of your donation.

Check for a match and donate directly through our website.

Because each company has a different set of instructions for matching an employee gift, please see your company’s human resources department if you still have questions about their matching gift policy.

Please note that Mercytree International Foundation has a corporate gift acceptance policy and is unable to accept donations from some companies. For additional information, please read our corporate gift acceptance policy.


What is the Multiyear Initiative and how can I join?

The Multiyear Initiative encourages supporters to make significant long-term commitments to Mercytree International Foundation. To join this initiative, donors are asked to pledge a minimum of $5,000 per year for a three-to-five-year period.

By making a multiyear commitment, donors help provide a predictable revenue stream that better serves our ability to respond rapidly to emergencies.

To learn more, please visit our Multiyear Initiative page.


Can I earmark my donation for a certain area/project?

While it is possible to direct your gift toward a specific program or country where we’re working, we ask that you contribute unrestricted funding. Unrestricted support makes it possible to allocate our resources most efficiently to wherever the needs are greatest.

Having unrestricted support from donors like you ensures that we can provide resources to projects that need it most.

Mercytree International Foundation will not be able to execute projects and provide services if not for the ongoing general support from our donors.

If you’d still like to restrict your donation, let us know by sending an email to donate@mercytreeinyf.org after your transaction is complete. In your email, please tell us to which program you would like the funds directed. Please include your name, full address, the amount of your donation, and your donation confirmation number.


Someone online claiming to work for Mercytree International Foundation has asked me for money. Can you verify that they really work for you?

Please understand that, for the security of Mercytree International Foundation field staff, it is our policy not to verify employment. However, due to recent fraudulent activity on social networking/dating websites, we strongly advise you reply to requests for financial assistance to donate@.mercytreeintf.org for details.

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